A Convenient Guide to the Rooms To Go Return Policy

Are you planning to purchase furniture from Rooms To Go, the highly reputed retail store chain in Seffner, Florida? Before you make your final decision, let’s take a closer look at the Rooms To Go Return Policy to ensure a hassle-free shopping experience.

Rooms To Go, established in 1990, operates 226 stores across the United States. They take pride in offering a vast selection of furniture to meet every customer’s needs. Whether you prefer to shop online or visit their showroom, understanding their return policy is essential.

Return Window: 48 Hours from Delivery

Rooms To Go has a stringent return policy and allows a period of 48 hours for returns commencing from the moment your furniture is delivered. However, please note that cancellation is only possible until the merchandise is loaded onto the delivery truck. Additionally, Rooms To Go reserves the right to refuse the return of any product.

How to File Your Return

Rooms To Go gives you the convenience of returning online-bought items either through their website or by calling their customer service. Let’s explore the steps involved:

Online Return

If you purchased furniture online, cancellation is possible up until the product is loaded for delivery, usually three days before the scheduled delivery date. Once the product is out for delivery, cancellation becomes impossible. Not to worry, though; Rooms To Go takes prompt action and processes returns within 10 days.

Here’s how you can initiate an online return:

  1. Contact Internet Sales Support.
  2. Reach out to the support staff at 1-888-709-5380.
  3. Provide your original sales order number to the customer service personnel.
  4. Follow the instructions provided by the customer service team to return your product.

Remember to keep the shipping receipts until your return is fully refunded. Do keep in mind that shipping charges, a restocking fee, and a 10-day processing time may apply to online returns.

Refunds at a Store

For purchases made directly from the showroom, Rooms To Go does not provide refunds. Once merchandise has been delivered, cancellations are not possible. Before making a purchase at their showroom, take note of the following:

  1. Express Day Delivery orders are not eligible for refunds or cancellations.
  2. Full refunds are only possible if no delivery has occurred.
  3. If you cancel your purchase just before delivery, you will receive a refund of 80% of the price.

Refunds and Payment

Rooms To Go typically issues refunds using the original payment method. It’s important to note that refunds cannot be processed to alternative cards or different forms of payment. Please keep this in mind while making your payment.

Return Policy for Various Products

For most products, Rooms To Go follows a 48-hour return policy. However, to ensure successful returns, make sure your product is in its original condition and has not been tampered with.

Important Considerations before Returning

If you wish to return an item, please note that Rooms To Go does not offer exchanges through return shipment. Instead, you will need to place a new order for the desired items. Simply visit the Rooms To Go website to start your new order.


As America’s number one independent furniture company, Rooms To Go provides an extensive inventory of high-quality furniture. Their commitment to customer satisfaction is evident in their return policy, ensuring a stress-free shopping experience for all. By understanding the Rooms To Go Return Policy, you can confidently make your purchase, knowing that you have the necessary information at hand.

If you have any further questions or need clarification, feel free to ask below. Happy furniture shopping!

Meanwhile, if you’re interested in exploring the return policies of other popular brands like Ambassadeur Hotel, Shein, Sprint, Allen Edmonds, Everlane, Brooks Brothers, and Academy, don’t forget to check out our other guides.

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