Image: Ambassadeur Hotel
Imagine arriving at a hotel with a grandeur that instantly captivates your senses. That’s what you’ll experience when you step into the lobby of Live Aqua Punta Cana. This exclusive resort takes a unique approach by concealing the breathtaking views until you’re inside. It’s a modern entry that adds an air of mystery and excitement.
A Surprising Twist
However, it’s not all smooth sailing once you enter. Let me share a personal experience that sheds light on what many guests encountered during their stay. At Live Aqua, we strive to be transparent, so it’s important to address this issue. What happened to us was not an isolated incident; it was a common occurrence for all guests at that time.
Deceptive Tactics Unearthed
As soon as we entered the lobby, we were approached by individuals seated at a desk showcasing images and advertisements of hotels worldwide. These individuals claimed to be hotel staff, ready to help us check-in. However, the front desk directly in front of us had a different story. Confusion ensued, and we clarified our preference to check-in at the designated front desk.
To our surprise, the individuals insisted they were not pitching timeshares and were genuine hotel employees. We later discovered the truth – they had deceived us, just as they had deceived others. They lured guests into a so-called “VIP breakfast” and then trapped them by claiming it was too late to leave once they had committed. Witnessing this unfold the next morning, we observed a couple being coerced into a presentation after attending their “breakfast.” Despite their resistance, they were informed that they had no choice because their names were already on the list. These unsuspecting guests lost valuable vacation time, spending 2-4 hours in a timeshare presentation with the same employees who questioned my motives. The distressing experience left me in tears, feeling guilty for dismissing a supposed hotel employee.
Here’s a pro tip for you: when you enter the lobby, head straight to the front desk. Identifying the timeshare representatives can be tricky, as they blend in with the bellmen and front desk staff. But trust me on this one – go directly to the front desk and do not engage with anyone who approaches you in the lobby. If you’re invited to a “VIP breakfast” or any other enticing offer, be aware that it’s a ploy to trap you in a timeshare presentation. Unlike other hotels that incentivize presentations with complimentary perks, Live Aqua Punta Cana offers no such value. The timeshare salespeople even lie about their affiliation with the hotel to convince you to participate. We heard one guest being promised two free massages, only to discover it was actually a buy-one-get-one-free deal. Our friends almost fell victim to the “VIP breakfast” as well when approached by a gentleman claiming to be a manager. Fortunately, we intervened in time, and they were disappointed to learn that the individual had misled them by posing as a manager. Unless you genuinely want to attend a presentation, our advice is to avoid the lobby area during your stay.
A Vibrant Hub
Despite the unfortunate check-in experience, the lobby remains the vibrant heart of Live Aqua Punta Cana. It houses a variety of exquisite restaurants and serves as the venue for evening shows. Once you’ve settled in, don’t miss the opportunity to explore the culinary delights and entertainment options available right at your fingertips.
At Live Aqua Punta Cana, we are committed to providing a memorable and authentic experience for our guests. We apologize for any inconvenience caused during your stay and remain dedicated to delivering exceptional service in the future.
So, when you plan your next Punta Cana getaway, remember to choose Live Aqua – where unforgettable moments await.
Image source: Ambassadeur Hotel
